About Company
We’ve been at the forefront of innovation for more than a hundred years, helping to power, protect and connect the modern world
Today, we’re working on a multi-year transformation to unlock our full potential. We’re building on our enduring, distinctive strengths to create a high-performing, competitive, resilient and growing Rolls-Royce. We will continue to design, build and maintain systems that provide mission-critical power to customers.
JOB DETAILS
Employer Name Rolls-Royce
Job Location Dubai
Nationality Selective Nationality
Experience Mandatory
Education Equivalent Degree
Salary Range Depending Upon Position
Benefits Excellent
Responsibilities and Duties:
- Project management skills with ability to manage stakeholders, project timeline, professional update/report to management on the progress and monitoring completion of project within optimal budget allocated.
- Ability to review and establish process to consolidation the contracts for negotiation of the purchase volume.
- Monitor and ensure the profitability of the VCA/contracts and coordinate execution.
- Be responsible for the relevant field/warranty service documentation and implementation/fulfilment of business process according SME and RRPS requirements within field service (including implementation of business processes (according PSPM)).
- Work in tandem with Duty Manager and Field Service Coordinator to ensure the service request enquires and process are supported in timely manner.
- Ensure to collect NPS feedback after completion of job. Collect and review customer feedback.
- Prepare and establish technical reports and notes during shop and field jobs required in report preparation.
- Manage customer service request enquiries from end-to-end to promote a fast and effective delivery to our customers, including Customer communications, Project updates, work permits, coordination of logistics, vendor communication, internal communication with stakeholders.
- Prepare service quotes and ensure all related expenses are captured whilst offering customer service options.
- Complete pre and post-order service job cost and labour analysis.
- Liaise with Finance team internally for timely closure of service calls to match the records with finance book.
- Collect, analyze and report Service engineer on-site timesheets, hours worked (Inc. O/T) and expenses.
- As a process owner report and lead any service process improvement actions internally.
Qualifications/ Requirements
- Bachelor Degree in Engineering/ Business Administration/Management
- Preferably has product knowledge on MTU engines/systems
- Project management experience is a must with good customer communication and reporting skills.
- Ability to prepare and interpret report with decision making and problem solving skills
- Knowledge of management processes and reporting systems, cost calculation and management techniques.
- Knowledgeable in MS office for report preparation and presentation is mandatory.
- No visa restrictions for GCC / MENA region as well as EU countries is good to have.
- Good English knowledge (oral and written
Current Job list
- Service Controller
- Service Data Operations Specialist (f/m/d)
HOW TO APPLY
Applying for a job in the Rolls-Royce is not a difficult process, as you just need to prepare your resume and check the available jobs in the "List of available jobs" section. You can then send your resume to the address listed in each job description. This ensures that your application reaches the right person. Once your resume is received, a human resources representative will contact you within a few days to determine whether you are suitable for the position. We recommend that you read all job requirements carefully before applying, so that you do not encounter any questions that may disqualify you later.
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