Etisalat Introduce New App To Free Video and Audio Call

Etisalat by way of e&, the UAE telecoms operator, has released a brand new app, GoChat Messenger, which lets in for voice and video calls and consists of a number of other useful functions.

We took the app for a spin to see how it features and, most importantly, how those video calls work.

Here's all you want to recognize:

How to download GoChat Messenger

It's a easy begin, due to the fact the app is to be had inside the Apple keep and the Google Play shop for users of telephones that run the Android working system.

Once downloaded, you're asked to go into your telephone variety and go through the security verification.

The app will then request whether or not you want it to sync together with your phone contacts, so it can automatically discover those who are already the use of the app.

How do voice, video and text chats paint?

Very just like WhatsApp, handiest WhatsApp video calls do now not paintings in the UAE.

First, text chats are nearly same to WhatsApp, with the one tick displayed to expose a message has been despatched, ticks for brought and colored ticks to expose that the message has been read. There's the usual word on the pinnacle of the display screen declaring that messages and calls are "secured with stop-to-end encryption".

Messages despatched to distant places have been discovered to take a few moments longer to be delivered.

For voice messages, it's once more a case of maintain the record icon, communicate away and then send.

Video calling, which runs on voice over internet protocol (VoIP) generation, emerge as an integral a part of each day life for plenty of the arena for the duration of the coronavirus pandemic while operating from domestic have become giant and pals and family tried to live in close contact confronted with travel restrictions.

What devices does GoChat support?

We support all Smartphones that meet the following requirements:

- Android running Android 5.0 and above.

- iPhone running iOS 12 and above.

- Your phone is able to receive SMS during the verification process.

You will also need a data plan in order to receive messages when outside the range of a Wi-Fi network.

Which country/region is GoChat available in?

GoChat is globally available in all countries/regions.

How to create a GoChat account?

Make sure you use an active phone number to create a GoChat account.

An SMS will be delivered to your phone.

The SMS will contain a 6-digit verification code.

The verification code is unique to your account.

Do not guess the verification code.

Will my GoChat account work on multiple phones or with multiple numbers?

GoChat verifies your account on only one device and one number at a time. If your device is dual-SIM, you need to select the number to use with GoChat

Troubleshooting GoChat

Contacts management

GoChat will ask permission to access your device address book so you can see your contacts who also use GoChat

Displaying contacts correctly:

Make sure that your contacts have active GoChat accounts

Save the contact details in your device address book with proper formats

Where possible, use the use the full international format: + [country/region code] [full phone number].

Remove any leading zero or special calling codes.

Ensure you accept the GoChat contact permission request (or go to your device settings and enable it)

If your device address book allows, ensure that all accounts and groups are set to "visible" or "viewable".

Blocking Contacts

Blocking contacts will prevent you from receiving calls or messages from them:

Blocking Contacts: go to Profile -> Settings -> Account ->Privacy

To un-block, follow the same flow and select the contact to un-block

Note: A blocked contact will still show in your address book.

Receiving or Sending Messages

If you have a bad internet connection, you will not receive GoChat messages

In addition, if you still have issues, check the following:

The contact you are messaging has not blocked your number.

Your GoChat account registration is complete.

Message Timestamps

If you notice that timestamp on your received messages are incorrect:

Check the time settings on your phone and set it to automatic or network provided.

If you need to set it manually, Make sure you select the correct time zone for your location.

Notifications not working

If you are not receiving notifications for incoming messages or calls on GoChat, please check the following:

1. Check and ensure Make sure your device is connected to the Internet

2. Make sure notifications are enabled. You can check that out by going to Profile -> Settings -> Notifications.

3. Make sure you are using the latest app version.

If you still have the issue after the above steps, try the actions below:

1. For iOS users: force quit the GoChat app

2. For Android: Check that your device has no functions (like task killers) that are interfering with GoChat.

Audio & Video Quality Issues

The major reason for audio or video quality issues is the performance of your internet connection. If you notice any issues with your call quality, make you connect to a stable internet connection.

Managing your account

Changing My Number

Use the Switch Number in Profile -> Settings -> Account -> Switch Number:

Make sure your new phone number can receive SMS and has an active data connection.

Make sure your old phone number is currently verified.

Note: When you change your number, all your Contacts, Chat Groups and Personal Information will be linked to the new number and you will lose message history.

I Lost My Phone

To recover your account in case your device is lost or stolen:

Once you login, your account on the lost/stolen device will be automatically logged out.

Note: If your device was stolen, do the following immediately:

Lock your SIM Card by calling your mobile provider as soon as possibleYou need your new SIM Card to log back in to your accountCheck if your network operator requires you to have a Calling Plan to make Voice and Video Calls. Please contact us for any comments,issues and inquiries:

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